How to export log file from the RapidGenerator

Whenever the RapidAuthor import process is not successful (fails or produces errors), you may need to provide a log file to our support team.

To do so you need to:

  • Start the import process
  • After the import is finished regardless of its outcome, you need to go to RapidGenerator
  • Menu Tools > Logs
  • Select the latest import log and press Export
view project logs
  • Save the log file and send it to the support team.