How to export log file from the RapidGenerator

Whenever the RapidAuthor import process is not successful (fails or produces errors), you may need to provide a log file to our support team.

To do so you need to:

• Start the import process
• After the import is finished regardless of its outcome, you need to go to RapidGenerator
• Menu Tools > Logs
   

• Select the latest import log and press Export
   

• Save the log file and send it to the support team.