Skip to main content
Home Home
  • en
    • English
    • German
  • Solutions
    • Document creation
    • Various formats
    • API & integration
    • Teamcenter PLM
  • Products
    RapidAuthor
    • RapidManual
    • RapidCatalog
    • RapidLearning
    • RapidIllustrator
    RapidAuthor for Teamcenter
    • RapidManual for Teamcenter
    • RapidCatalog for Teamcenter
    • RapidLearning for Teamcenter
    • RapidDataConverter for Teamcenter
    • RapidAuthor Connector for Teamcenter
    Viewers
    • Cortona3D Solo
    • RapidAuthor Viewer
    • Cortona3D Viewers for Windows
    • Cortona3D Viewer for iOS
    Cortona3D APIs
    • Cortona3D Integration API
    • Cortona3D Solo API
    RapidDeveloper
    Cortona2D Editor Pro
  • Customers
    • Customers & industries
    • Case studies
    • Testimonials
  • Partners
    • Technology partners
    • Resellers
    • Become a partner
  • Try & Buy
    • Trial
    • How to order
    • Licensing
    • Request demo
  • Resources
    • Demo
    • Release notes
    • Knowledge base
    • Support
    • Tutorials
    • Downloads
  • Company
    • Newsroom
    • Events
    • About us
    • Contacts
  • en
    • English
    • German
Get free trial
Get free trial
Home
Knowledge base
RapidAuthor installation issues: clean everything

RapidAuthor installation issues: clean everything

  1.  
  2. Close all running programs before uninstalling, and back up your Cortona3D user settings, projects, import profiles, specifications, and licenses. Follow the steps below:
    • Open Add/Remove Programs in the Windows Control Panel
    • Select the corresponding program name (RapidAuthor, RapidDeveloper, RapidDataConverter, RapidAuthor License Server, RapidJTComponent, Cortona3D Viewer, Cortona2D Viewer (not all of them may be installed on your computer) – check for ParallelGraphics or Paragraphics Ltd. signed products, also remove XMetal XMAX by JustSystems Canada, Inc.)
    • Click the Remove button to run the uninstallers
    • Follow the instructions provided to perform the uninstall procedure
  3. Delete (if not automatically deleted already) the following folders:
    • C:\Program Files\ParallelGraphics
    • C:\Program Files (x86)\ParallelGraphics
    • C:\Program Files\Common Files\ParallelGraphics
    • C:\Program Files (x86)\Common Files\ParallelGraphics
    • C:\ProgramData\ParallelGraphics\VMProductFamily\IPCCFG
    • C:\ProgramData\ParallelGraphics\VMProductFamily\XMetaL_*
  4. Delete the following registry (Regedit) entries:
    • HKEY_LOCAL_MACHINE\SOFTWARE\ParallelGraphics
    • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ParallelGraphics
    • HKEY_CURRENT_USER\Software\ParallelGraphics
  5. Restart your computer
  6. Run RapidAuthor installer

 

 

  1.  
footer-logo
Products
  • RapidAuthor
  • RapidAuthor for Teamcenter
  • RapidDeveloper
  • Cortona2D Editor Pro
  • Viewers
  • Cortona3D APIs
Try & Buy
  • Free trial
  • How to order
  • Licensing
  • Request demo
Resources
  • Demo
  • Knowledge base
  • Tutorials
  • Release notes
  • Support
Company
  • Newsroom
  • Events
  • Contacts
Subscribe
  • © 2025 Cortona3D
  • Legal Notice
  • Privacy Notice
  • twitter logo