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RapidAuthor Installation Issues: Clean everything

1. Close all running programs before uninstalling. Back-up your Cortona3D user settings, projects, import profiles, specifications, licenses.

Follow the steps below:

  • Open Add/Remove Programs in the Windows Control Panel;
  • Select the corresponding program name (RapidAuthor, RapidDeveloper, RapidDataConverter, RapidAuthor License Server, RapidJTComponent, Cortona3D Viewer, Cortona2D Viewer (not all of them may be installed on your computer) – check for ParallelGraphics or Paragraphics Ltd. signed products, also remove XMetal XMAX by JustSystems Canada, Inc.); and
  • Click Remove button to run the uninstallers.

Follow the instructions provided to perform the uninstall procedure.

2. Delete (if not automatically deleted already) the following folders:

  • C:\Program Files\ParallelGraphics;
  • C:\Program Files (x86)\ParallelGraphics;
  • C:\Program Files\Common Files\ParallelGraphics;
  • C:\Program Files (x86)\Common Files\ParallelGraphics; and
  • C:\ProgramData\ParallelGraphics.

3. Delete the following registry (regedit) entries:

  • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ParallelGraphics; and
  • HKEY_CURRENT_USER\Software\ParallelGraphics.

4. Restart your computer.

5. Run RapidAuthor installer.